FAQs
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to [24 hours] for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
If no one was home at the time of delivery, the carrier might leave the package in a safe location.
Be sure to have your customer check around their home and with neighbors/building management who may have collected the package for them.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please email our team.
We are sorry to hear they received the wrong item in their order! Please report your order issue to our team via email for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
If the order was mistakenly shipped, our policy is to replace the order in an expedited manner and ship it Express (where available) at no extra cost to you or your customer.
Lost packages
At MotoInkWorks, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 24 hours of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement of the damaged items.
Once an order is placed, we can sometimes make changes to the order. If you need products adding, removing, or modifying, please let us know as soon as possible to prevent issues within manufacturing.
However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order so we can ship this to the correct location.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
We do ship to most countries, however, there are a few that we are unable to send to.
If you can't find a shipping location please let us know and we will do our best to make this available to you.
Yes, we do offer expedited shipping. The shipping times should be presented during checkout.
Please keep in mind that the order processing can take up to 72 hours.